Privacy Policy
Your privacy is important to us. This policy explains how Kinetra collects, uses, and protects your personal information when you use our website and services.
Data Collection and Sources
We collect information through various touchpoints to provide a seamless fitness experience:
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Voluntary Information: Name, address, phone number, and email provided during registration.
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Technical Data: IP addresses, browser types, and device identifiers collected via Wix and Google Analytics.
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Financial Data: While we do not store full credit card numbers, we collect transaction history and payment status through our secure payment gateways.
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Event Participation: We may record your attendance at events to improve our membership recommendations.
Legal Basis for Processing - UAE Law Compliance
In accordance with UAE Federal Decree-Law No. 45 of 2021, we process your data based on:
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Contractual Obligations: To process your bookings and manage your membership.
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Legal Compliance: To meet UAE accounting, tax, and consumer protection reporting requirements.
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Legitimate Interest: To monitor website performance and prevent fraudulent transactions.
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Explicit Consent: For sending marketing communications, which can be withdrawn at any time.
Third-Party Data Sharing
We do not sell your personal data. We only share data with:
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Infrastructure Providers: Wix (hosting), Namecheap (domain services), and payment processors.
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Event Hosts: Necessary contact information is shared with the specific instructor or venue hosting your booked event for safety and registration purposes.
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Marketing Partners: Data may be used to serve targeted ads on Instagram and TikTok that show you events relevant to your interests.
International Transfers and Security
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Cross-Border Transfers: Your data may be stored on servers located outside the UAE. We ensure these providers adhere to high security standards equivalent to UAE regulations.
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Security Protocols: We utilize SSL encryption for all data transmissions. Access to personal data is restricted to authorized personnel who require it to perform their duties (e.g., customer support).
Your Rights and Controls
You have extensive rights over your personal data:
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Right to Access and Portability: You may request a machine-readable copy of your data.
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Right to Object: You may object to the processing of your data.
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Right to Erasure: You may request the deletion of your account. We will comply unless we are legally required to retain certain data (e.g., for VAT audits).
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Cookie Management: You can set your browser to refuse all or some cookies. However, this may prevent the booking system from functioning correctly.
Automated Decision-Making
Kinetra may use automated systems (via Google Analytics and Wix) to analyze user behavior. This is used solely to provide recommended events and does not have legal effects on your membership status.